Terms & Conditions

Hira AI is built for recruitment agencies and their stakeholders. These Terms apply to all users of the platform, including agency administrators, recruiters, agency clients (hiring companies), and candidates.

You are responsible for keeping your login credentials secure and for all activities under your account. Provide accurate information and keep it updated. Do not share account credentials with others.

We grant you a limited, non-exclusive, non-transferable license to use the Hira AI platform, which includes:

We aim for high availability and will notify you 30 days before major platform changes. While we work to maintain consistent uptime, we do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. In the event of unplanned downtime, we will work to restore service as quickly as possible and communicate status updates through email or WhatsApp.

We can change pricing with 60 days notice. Pricing changes will not affect the current billing period. For current pricing, contact sales@hiraai.com.

Payment is currently processed through direct bank transfer to Hira AI Solutions FZC. We may introduce online payment processing in the future, and will notify you before any change to payment methods.

Annual fees are due at subscription start. Usage fees are billed monthly within 10 days of month end. Invoices are due within 15 days. Late payments incur 1.5% monthly fees and may result in service suspension. All fees exclude applicable taxes, which you are responsible for. Subscription fees are non-refundable.

Your subscription runs for one year from the start date. Before your subscription ends, we will contact you to discuss renewal terms. Renewal requires mutual agreement on pricing and terms. If you choose not to renew, notify us at least 30 days before your subscription ends.

We can terminate immediately if you breach these Terms, use services illegally, fail to pay for 45 or more days, or take actions that harm the platform or other users.

Upgrade anytime with prorated charges. Downgrade at term end only. If you exceed new plan limits after downgrading, reduce usage within 15 days or pay usage fees for the excess.

For full details on data collection, processing, retention, and your rights, see our Privacy and Data Policy.

Do not use Hira AI to:

• Break any applicable law or regulation
• Discriminate against candidates on any prohibited ground
• Upload malware or harmful code
• Access other users' accounts without authorization
• Reverse engineer, decompile, or disassemble the platform
• Resell, sublicense, or commercially redistribute our services
• Scrape data from the platform or disrupt its operation
• Share account credentials with unauthorized persons
• Use the platform to collect data for purposes other than recruitment
• Misrepresent AI-generated outputs as human-produced assessments

You are responsible for complying with all employment and labor laws applicable to your jurisdiction and hiring activities. Violations may result in immediate termination without refund.

Hira AI uses artificial intelligence to assist with recruitment workflows, including candidate screening, skill validation, interview guidance, transcript analysis, and report generation.

The platform and all services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the platform will be error-free, secure, or available at all times.

We own the platform, all software, AI models, algorithms, and underlying technology. You own your data.

AI-generated outputs (job descriptions, interview guides, candidate reports) created using your data are licensed to you for your recruitment purposes for the duration of your subscription. After termination, you may continue to use AI-generated outputs that you exported or downloaded during your subscription, but you may not generate new outputs using the platform.

If you provide feedback about the platform, we may use it freely to improve our services. Do not use our trademarks, logos, or brand assets without written permission.

Each party agrees to keep the other's confidential business information private:

• Use confidential information only for the purposes of this agreement.
• Do not share confidential information with third parties without prior written consent.
• This obligation survives termination of these Terms for 2 years.

Our total liability for any claims arising from these Terms or your use of the platform is capped at the amount you have paid us in the 12 months preceding the claim.

We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits, lost data, business interruption, or reputational harm.

When you (as an agency) give your clients access to client dashboards, you are responsible for:

• Obtaining their consent to share relevant candidate and job data
• Managing their dashboard permissions and access levels
• Complying with your own agreements with your clients
• Ensuring the accuracy of information shared with clients through the platform

The WhatsApp AI Agent communicates with candidates on behalf of the recruitment agency. By using this feature, you acknowledge that:

• Conversations are processed by AI and stored only while the candidate's status is active in the recruitment process
• Candidates can opt out of communication by replying STOP at any time
• The agency (not Hira AI) is responsible for the accuracy and appropriateness of job-related information provided to candidates
• WhatsApp's own terms of service apply to the use of the WhatsApp platform

We integrate with job boards (LinkedIn, Bayt, Glassdoor, Monster, and others), calendar systems, video conferencing tools (Teams, Zoom, Google Meet), and WhatsApp. Their respective terms of service apply to your use of those services. We are not responsible for changes, outages, or discontinuation of any third-party service.

In the event of a personal data breach affecting your data, we will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach. We will provide details of the nature of the breach, the data affected, and the steps we are taking to address it. For full details on our breach notification process, see Section 13 of our Privacy and Data Policy.

We can modify these Terms with 30 days notice via email or WhatsApp. Continued use of the platform after the effective date of changes constitutes acceptance. If you disagree with the changes, you must cancel your subscription before the changes take effect.

Beta features are provided “as is” and may be changed, limited, or discontinued at any time without notice. Service level commitments, uptime targets, and support response times do not apply to beta features. Data processed through beta features is subject to the same data protection standards as the rest of the platform. If you have signed a separate Beta Participation Agreement, the terms of that agreement govern your beta access and take precedence over this section where they conflict. By using beta features, you understand and accept these limitations.

These Terms are governed by the laws of the United Arab Emirates. Courts of Sharjah have exclusive jurisdiction over any disputes arising from these Terms.

Before pursuing legal action, both parties agree to attempt informal resolution by emailing hello@hiraai.com. If informal resolution fails within 30 days, either party may initiate binding arbitration in Sharjah under UAE Arbitration Law.

These Terms, together with our Privacy and Data Policy, constitute the complete agreement between you and Hira AI Solutions FZC. You cannot transfer or assign your account or any rights under these Terms without our written consent. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.